Last Updated: [24-06-2025]

Welcome to Petritive Private Limited (“Petritive,” “we,” “us,” or “our”). This Payment & Shipping Policy outlines the terms governing payments, shipping, and delivery for purchases made on our website https://petritive.com.

1. Payment Methods

We accept payments via:

  • PhonePe Payment Gateway (Credit/Debit Cards, UPI, Net Banking, Wallets).
  • Other methods may be added at our discretion.

All transactions are secured through SSL encryption and processed by PhonePe, our trusted payment partner. Petritive does not store your payment details.

2. Order Confirmation

  • After successful payment, you will receive an order confirmation email with details.
  • If payment fails, your order will not be processed. Contact us at info@petritive.com or +91 8072274084 for assistance.

3. Shipping Policy

Shipping Areas

We currently ship across India. International shipping is unavailable.

Processing & Shipping Time

  • Orders are processed and shipped within 1–2 business days (excluding weekends/holidays).
  • Custom or pre-order items may require additional time (specified on the product page).

Delivery Time

  • Standard Delivery: 2–3 business days after dispatch.
  • Delays due to courier partners, weather, or unforeseen circumstances are beyond our control.

Shipping Charges

  • Calculated at checkout based on weight, destination, and shipping method.
  • Free shipping may apply for orders above a specified amount (if applicable).

Tracking Your Order

A tracking number will be shared via email/SMS once your order is dispatched.

4. Returns, Refunds & Exchanges

Refunds

  • Eligible refunds are processed within 2–3 business days to the original payment method.

Exchanges

  • For exchanges, the product must be returned to us in its original condition.
  • Once received, we process and redeliver the exact product within 3–4 business days.

Conditions

  • Damaged/Defective Items: Contact us within 48 hours of delivery with photos/proof for a replacement/refund.
  • Wrong Items Shipped: Notify us immediately for resolution.

5. Contact Us

For payment or shipping inquiries:

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