How long until my package reaches?
The delivery time can depend on a number of factors and priority order, such as how far away the delivery man is from the customer's address, traffic, and weather conditions. However, in most cases, delivery should be made within a 4 Days of the package being marked as out for delivery.
How do I track my order?

To track your order:

  1. Log in to your account on our website.
  2. Go to the "My Account" page and click on "Orders."
  3. Find your order and click "View" to see the details and tracking information.

If you need further assistance, please contact our support team at orders@petritive.com

Help! I think my order is missing an Item?
It's essential to act promptly when your package arrives with missing contents. As soon as you notice the issue, contact the sender or carrier to report the problem and request a resolution. The sooner you notify them, the better chances of recovering the missing items.
How do I get in touch with you?

If you have any query please pin message to support@petritive.com
For Order related queries please send mail to orders@petritive.com
If you want to purchase raw pets food and home cooked food you will connect with info@petritive.com

I've entered an incorrect shipping address/pin code/phone number, how can I change it?
There are chances that even after correct address but due to wrong pin code your item will be received by other delivery post office having wrongly quoted pin code but such items are re-sent to correct delivery post office for delivery. So ultimately it causes delay in delivery.
Do I have to rehydrate Petritive food?
Dehydration is a great way to preserve foods. They need to be rehydrated before using them in recipes since they can be overly chewy or can turn to powder, though. While rehydration is an extra step to the cooking process and can take a little time, it's simple and easy.
What is the best choice for a puppy from Petritive?
Skin & Joint Pro Meal (Salmon Fish & Chicken)
It's never too early to be healthy! Invest in your Puppies long term health by feeding them natural Treats, Meals and Chews from Petritive
How do I store my Petritive goodies best?

Store them in the packaging they come in a cupboard and make sure everything is zipped tight at the top or store them in another airtight container. Store them in the freezer for up to a year.

Who is responsible for the formulation of pet food products?

In petritive pet food is produced by highly skilled professionals with over decades of expertise in the pet food industry. With the assistance of professional animal nutritionists and small animal veterinarians, a new product is produced.

Are bone chews safe for puppies?

Yes! Puppies can safely enjoy bone chews if you choose small, soft, and easily digestible options like Excel Real Chew mini varieties. Supervise your puppy while chewing to prevent choking and introduce chews gradually to ensure their digestive system tolerates them.

How long should my dog chew a bone daily?

Most dogs only need 10–20 minutes per session. Over-chewing can cause tooth wear or digestive issues. Excel Real Chew lasts longer, so you can break it into shorter sessions to keep your dog engaged without overdoing it.

 

Can Excel Real Chew prevent dental problems?

Yes! Excel Real Chew’s natural texture helps remove plaque and tartar buildup, strengthens gums, and supports overall dental health. Regular chewing reduces bad breath and lowers the risk of gum disease, making it a tasty and effective dental-friendly treat.